AROMAYU returns and refund policy — conditions, timeframes, and how to request a refund for your order.

AROMAYU cares about every order
If anything goes wrong, we're always here to help.

Return conditions
– The item was damaged in transit
– You received a different item from the one you ordered
– Notify us within 7 days of receiving your order, with photos attached

Items we cannot accept back
– Items that have been opened and are undamaged
– Items more than 7 days after delivery

How to contact us
LINE OA: https://lin.ee/oschB06
Email: care@aromayu.com

We'll reply within 1–2 business days.